1. Introduction
At MeShaadi.com, we aim to provide reliable matrimonial profile matching services. This Refund Policy explains the conditions under which refunds may be granted for payments made on our website.
2. Service Nature
MeShaadi provides matrimonial profile matching services where selected profiles are shared with users via email based on the package purchased. Since the service involves manual profile selection and delivery, it is considered a digital service once profiles are shared.
3. Non-Refundable Services
Once the requested profiles have been shared with the user via email, the service is considered completed. In such cases, payments made for the service are **non-refundable**.
4. Refund Eligibility
Refunds may be considered under the following circumstances:
- Duplicate payment made by the user.
- Technical payment errors resulting in multiple transactions.
- If the service cannot be provided by MeShaadi due to unforeseen issues.
5. Refund Request Process
Users requesting a refund must contact our support team with the following details:
- Transaction ID
- Payment date
- Registered email address
- Reason for refund request
Our support team will review the request and determine eligibility for a refund.
6. Refund Processing Time
If a refund is approved, it will be processed manually within **7 to 10 business days** through the original payment method or an appropriate refund method.
7. Payment Gateway
All payments are processed securely through our payment gateway partner Razorpay. Refund approvals and processing will be handled by MeShaadi in accordance with Razorpay's payment policies.
8. Policy Updates
MeShaadi reserves the right to modify or update this Refund Policy at any time without prior notice.
9. Contact Information
For refund-related queries, please contact us through the Contact Us page on our website.